Enterprise architect and technology leader driving CRM & Agentic AI transformation across Fortune 500 organisations — Dynamics 365, Power Platform, Copilot Studio & Azure AI Foundry. Microsoft Power CAT Trainer.
I'm a Principal Architect at Cognizant's Intuitive Operations & Automation practice, with 22+ years of experience spanning Tech Mahindra, Infosys, and Cognizant — a journey that started with Visual C++ and evolved through Oracle Siebel CRM, Salesforce, Microsoft Dynamics, and the Power Platform, always staying at the intersection of business context and emerging technology. I also serve as a Microsoft Power CAT Trainer (Copilot Acceleration Team), conducting sessions on Agentic AI and Copilot for enterprise clients through Cognizant's Microsoft trainer partnership, and am Microsoft Catalyst Accredited — recognized for Microsoft's enterprise digital transformation envisioning and pre-sales methodology.
Having grown through every layer of enterprise delivery — from Developer and Scrum Master to Technology Lead, Architect, and Technical Program Manager — I bring a rare combination: the hands-on depth to know how systems really work, and the strategic altitude to align them to business outcomes. This breadth enables me to bridge business objectives, technology strategy, and delivery execution with clarity and precision across industries including telecom, automotive, manufacturing, retail, travel & hospitality, banking & insurance, life sciences, loyalty, and healthcare.
A recurring thread across my career is modernizing legacy CRM landscapes — migrating enterprises off platforms like Oracle Siebel into cloud-first, AI-native architectures on Microsoft Dynamics 365, Power Platform, and Azure AI Foundry. Having built and run large-scale Siebel systems earlier in my career, I bring both sides of that transformation: deep knowledge of what's being replaced, and the vision for what comes next.
My leadership philosophy is "coaching people to think, not just do" — inspired by the belief that "the future is already here, it's just not evenly distributed." I translate that mindset into empowerment, helping teams build confidence, capability, and ownership.
Neeraj Agrawal
Principal Architect
Cognizant · Dallas, TX
Deep cross-platform expertise built over 22 years — from enterprise CRM to Microsoft AI.
Enterprise transformation and AI automation work spanning 9 industries.
Recognized for leadership, innovation, and community impact across Cognizant and the Microsoft ecosystem.
Invited as a Global AI Expert by Symbiosis Centre for Distance Learning (SCDL, Pune — AICTE Approved) in partnership with the Institution's Innovation Council (Ministry of Education, India) to deliver a masterclass on "Generative AI for Professionals". Conducted a live Zoom webinar attended by 200+ professionals — received outstanding audience feedback.
Authorized trainer for Microsoft's Copilot Acceleration Team (Power CAT) — delivering sessions on Agentic AI, Copilot, and Microsoft AI topics to enterprise clients as part of Cognizant's Microsoft trainer partnership.
Selected among Top 30 associates globally as a Future Digital Leader at Cognizant EAS — and ranked #1 in the program. Personally mentored for 4 months by Cognizant's Ex Global CIO & Ex Global Innovation Head — a single leader who held both roles — across Innovation, Leadership, Business Development, and Digital Transformation.
Awarded Cognizant's Platinum Award — the highest recognition tier — for continuous innovations in Delivery Transformation. Executed seamless Agile Transformation at American Airlines with faster time-to-market and efficient parallel deployments streamlined into a common repository.
Awarded Manager of the Quarter for Siebel Open UI Innovation Pack 2015 at American Airlines — delivering UX innovations that resulted in an 11% reduction in Average Handle Time (AHT) for the AAdvantage Call Center.
Recognized for completing the Leadership Curriculum at Cognizant Academy — demonstrating exemplary leadership skills and mentoring associates across the organization.
Recognized by Cognizant Academy for mentoring 30+ associates globally in Innovation, Pivots, Storytelling, and Business Development — helping them connect digital opportunities with Industry 4.0 technologies.
Serves as Cognizant's Government Affairs Ambassador for the Dallas Metroplex, partnering with civic and business leaders to translate technology insights into community impact.
An engineering and CRM foundation that underpins 22+ years of enterprise technology leadership.
Voices from clients, managers, and colleagues across 22 years of enterprise delivery.
Open to speaking engagements, advisory roles, AI consulting and Microsoft community collaborations.